Delivery times currently may be effected by the increased workload on the courier network. Our aim and the aim of the courier companies is still to get your deliveries to you as quickly and safely as possible. Next day deliveries are not guaranteed throughout this period.
On all orders we try to get them to you in as quick a manner as possible.
Please see below our delivery times and charges below:
Standard Delivery: £5.00 1-3 working days
Free Delivery on all orders over £75.00: 1-3 working days
Next Working Day Delivery: Contact 01698 889709
All orders for next working day delivery must be placed before 11.45 AM Monday-Thursday
We can offer other delivery services if you are requiring an item urgently. Please contact us on 01698 889709 to find out more about our delivery options.
In the unlikely event that your item is out of stock when ordered your chosen delivery option will take effect from when the ordered item comes back into stock.
Refunds Policy & Returns
Please note that in some cases full refunds may not be offered on items if they have been removed from their original packaging and used in a way which has de-valued the product. In such cases, a partial refund may be offered at the discretion of Lothian Power Clean upon inspection of the returned item.
If you wish to return an item it is your responsibility to inform Lothian Power Clean within 14 days from when you received your goods, after this you have a further 14 days to return your purchase.
If goods are returned after 28 days from when you received them, a refund will ONLY be issued in the form of a credit note which will be valid for 365 days.
Items Under Warranty
We will cover return postage costs for all faulty or warranty issues* within 28 days of purchase, however, after this period it is the responsibility of the customer.
We recommend that items returned to us after the 28 day period should be sent by Recorded Delivery or equivalent service. Lothian Power Clean will not be held responsible for any damaged or uninsured returned items lost in transit sent by customers.
Missing, Incomplete or Damaged Orders
In the unlikely event that you receive damaged products or an incomplete order, please call us on 01698 889709 within 48 hours of receiving your order.