Home & Garden Workshop: See below update.
Update : Our workshop has now re-opened. We highly recommend machines are booked in prior to drop off as this will help to limit interaction times between customers and staff (This should be done the same day you plan to drop the machine off). Machines can be dropped in for repair Monday – Friday 0900-1700.
When we re-open we will limit the amount of customers allowed into the building. Please read any signage upon your arrival. This may involve queuing outside.
During this period we will be unable to assist customers in the unloading and loading of machines .
Home & Garden
Home & Garden machine repairs are carried out at our workshop in Larkhall.
An upfront inspection fee of £35 is required to book the machine into the workshop. This covers the inspection and labour on the machine. Once the workshop has diagnosed the fault a member of our team will be in contact to let you know the price of any parts required to complete the repair of the machine.
Please see below repair inspection fee rates:
K3-K7 Pressure Washers, SC Steam Cleaners, FC Floor Cleaners ,WD Vacuum Cleaners: £35.00 INC VAT
For machines under warranty please bring with you a copy of your proof of purchase.
Please note unless the machine has been purchased directly from us in Larkhall we have no note of machine guarantee periods. It is the responsibility of the customer to inform staff if they believe the machine is still within the guarantee.
Home & Garden machines can be dropped off and booked into our workshop for repair & service Monday- Friday 10:00 – 16:00 at the below address:
Karcher Center LPC
35 Caledonian Road
For our Professional customers we have field engineers or machines can be dropped off at our workshop in Larkhall.
To arrange an engineer visit or to book a Professional machine into our workshop contact us on the below details;
Phone: 01698 889709
Please have the following information to hand before you contact us to ensure that our engineers are as prepared as possible when they arrive to deal with your problem:
• Machine Model
• Detailed description of the problem
• Site Contact
We aim to attend all breakdowns within 72 hours of the call being logged (excluding weekends). Priority will be given to contract customers.
£75.00 + VAT Standard Callout Charge
£50.00 + VAT Per hour labour
*Callout Charge prices may vary depending on area*
Due to the size of some professional machines we always recommend contacting us first to make sure it is suitable to drop off.